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• Registration Form
• Cancellation Policy

Seminar

In order to expect good communication, we must become good communicators.  This session develops your communication skills so that they become automatic and are at your finger tips just when you want them, rather than just in your mind. 

The session is delivered through individual learning, self assessments, dyad and small group discussion and case studies.  Facilitation is done through a “coach approach” delivery style.  The learner will be challenged to become good communicators in order to receive good communication in their lives. 

There is no role playing - learning is linked to experiential case studies.  There is group discussion and individual participation in all modules.   The overall theme is about enhancing communication beyond simple dialogue – learning what is behind the words, how to listen contextually and through questioning and other techniques get to the true nature of dialogue.  It also examines what gets in the way of good communication and how to overcome those barriers.

Communication forms the foundation for all our relationships in our careers and in our life.  In order to be successful we need to master the skills to communicate effectively and understand the messages others are sending us in their communications, be it words, body language, paralanguage, etc.

Contents of workshop include:

• Group exercises on the impact of communications
• Characteristics of a powerful communicator
• Individual communication skills quiz
• Discovering your own communication ‘style’ and how to communicate with others who have a different ‘style’
• The communication model
• Ladders of inference
• Barriers to communication
• Listening contextually (and an individual listening quiz)
• The power of questions and how to use questions to evoke discovery of self and others
• Communicating in difficult situations
• Giving and receiving feedback

Instructor

Joanne Caldwell, CEC, is the founder of Unlimited Potential Consulting Services, and received her professional designation as a Certified Executive Coach from Royal Roads University.  Joanne brings over 25 years of senior management experience in executive coaching, consulting, leadership, human resources, corporate services, operations and organizational development to her clients.  Along with her graduate certificate, Joanne’s formal education is in Business Management, Human Resource Management and Financial Management.

Joanne teaches Executive Coaching at the University of British Columbian and is an Associate Executive Coach with the University’s Organizational Development Department’s Coaching Program.  She is also an Alumni Executive Coach and Associate to the faculty at Royal Roads University, has served as an Advisor for the BC Human Resources Management Association.  She is a qualified practitioner of the Myers Briggs Type Indicator, and recognized for her engaging workshops and keynote speaking.  She is also sought out for being an experienced Workplace Discrimination and Harassment Investigator and has led numerous workplace interventions.  She focuses on discovering the root cause of workplace issues and shifting the culture to a healthy, inviting work environment.  She has written several published articles and keynote presentations and is currently writing her first book.

Joanne believes that in order for her clients to excel, their growth must be transformational and sustainable. Joanne draws on her expertise in both the private and public sector to help individuals, organization and groups create, focus and attain their goals.

Cancellation Policy

Registered attendees unable to attend the event may designate a substitute, provided APEGBC receives written notification at least one business day prior to the event. Registration information for the substitute attendee should accompany the notice. If notice of cancellation of registration is received:

•  5 business days or more prior to the event, a refund will be processed
•  Less than 5 business days prior to the event, no refunds apply

Substitute registrants are permitted up to the day of the seminar and member/non-member fees will be applied. The organizers reserve the right to cancel the event if less than the minimum required participants have registered. Liability limited to registration fee.

APEGBC is an AIBC/CES registered provider offering an AIBC-Accredited activity for 5.5 Core Learning Units.

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