Submit a Complaint

Making a Complaint against a Member or Non-Member

Before making a complaint, you should consider speaking with the member or licensee about your concerns.  Often, a misunderstanding can arise because of a lack of communication and the problem can be resolved simply by discussing the issue.  If you are unsure whether or not to make a complaint, please feel free to contact APEGBC's Compliance Officer at the email or telephone number below to discuss the matter.

Any person concerned about the professional conduct or behavior of a member or licensee or a non-member practicing illegally or using a restricted title should submit a complaint to the below contact information.

Complaints should be submitted by email (preferred), mail or facsimile, with attached documents and/or links to websites containing the relevant documents and information, including the name of the member or licensee (if applicable), the details of your concerns, and your contact information. Complaint letters and enclosures must be of reproducible quality.

Please note that in cases where the complaint concerns common strata property, APEGBC requires written confirmation from the Chair of the Strata Council that the complaint is being made on behalf of the Strata Corporation. (see full policy here).
Complaints against members:
Compliance Officer, 604.412.4869 (toll-free at 1.888.430.8035 ext. 4869),
Complaints against non-members:
Taymaz Rastin, Lawyer, 604.430.4978 (toll-free at 1.888.430.8035 ext. 4978),
Complaints Department, APEGBC
200 - 4010 Regent Street
Burnaby, BC  V5C 6N2
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