Submit a Complaint Against a Member

Making a Complaint against a Member

Before making a complaint, you should consider speaking with the member or licensee about your concerns.  Often, a misunderstanding can arise because of a lack of communication and the problem can be resolved simply by discussing the issue.  If you are unsure whether or not to make a complaint, please feel free to contact APEGBC's Compliance Officer at the email or telephone number below to discuss the matter.
Any person concerned about the professional conduct or behavior of a member or licensee should submit a complaint to the below contact information. Complaints should be submitted by email (preferred) or mail, with attached documents and/or links to websites containing the relevant documents and information, including the name of the member or licensee (if applicable), the details of your concerns, and your contact information. Complaint letters and enclosures must be of reproducible quality.

Please note that in cases where the complaint concerns common strata property, APEGBC requires written confirmation from the Chair of the Strata Council that the complaint is being made on behalf of the Strata Corporation. (see full policy here).

Contact information for complaints against members:

Kayla Vantriet, Compliance Officer, 604.412.4869 (toll-free at 1.888.430.8035 ext. 4869), complaints@apeg.bc.ca
or
Complaints Department, APEGBC
200 - 4010 Regent Street
Burnaby, BC  V5C 6N2

Complaint Procedures

Complaints to the Association about the conduct of its members and licensees are governed by sections 28-39 of the Act. Except where public duty requires or as permitted by the Act or privacy legislation, all information about complaints and investigations is kept strictly confidential until a member or licensee has been served with a Notice of Inquiry.

There are various options under the Act for the disposition of a complaint. The complainant and member are informed of the status of a complaint investigation at each key stage in the process. If the complaint is closed by the Registrar or the Association's Investigation Committee, the complainant and the member will be advised. If a disciplinary hearing is recommended by the Investigation Committee, the complainant will be advised of the charges and the outcome of any consent resolution prior to a hearing. Disciplinary hearings are open to the public.

Potential complainants should be aware that any disciplinary action that may be taken is strictly between the member and the Association. There is no power to order a member to correct any mistakes made, resolve contractual disputes, or pay compensation. Any monetary claim must be pursued through the court system.
 
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